Privacy Policy - GDPR
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Alpha Star Limited t/a Urban Russet Privacy Policy – Effective 15th January 2021
Alpha Star Ltd t/a Urban Russet are committed to maintain the trust and confidence of our website users. In this privacy policy we will provide information on when and why we collect personal information, how we use it and how we keep it secure. This policy is effective from January 15th 2021 and has been updated to comply with the General Data Protection Regulation (GDPR) requirements.
Cookies
Like most websites Alpha Star Limited t/a Urban Russet use cookies to enhance the user experience. Cookies are small data files which are placed on your devices (including computers, phones and tablets) hard drive as you browse this website and collect information such as remembering your preferences and assist in shopping cart performance. Additional cookies provide a unique customer experience through targeted products, social media sharing and also assist in paying third parties when a product is sold. Cookies also help us analyse data about website traffic so that we can refine the website to meet customer needs. Cookies do not allow us to access your computer and we do not collect any identifiable details such as contact information. Our cookies are designed on behalf of Alpha Star Ltd t/a Urban Russet and other third parties who participate with us in marketing programmes.
Cookies help provide you with the best experience on our website however you can choose to accept, decline or restrict the use of cookies. Most browsers will accept cookies automatically but you can turn this off. This process will be different in every browser however here are some examples:-
Internet Explorer - Choose Tools and then Internet Options, Click on the Privacy Tab and select the appropriate privacy settings option.
Safari (iOS) - Open the Settings app, click on Safari, under Privacy & Security adjust the ‘Block All Cookies’ slider.
Google Chrome - Choose Settings and then Advanced, In Privacy and Security click content settings. Click Cookies
To comply with GDPR practices, Alpha Star Limited t/a Urban Russet also use a Cookie Manager script which will seek consent to use cookies from you every 12 months. You will be able to customise your cookie settings should you wish at any time, turning off any cookie types you do not wish to consent to.
Analytics
Alpha Star Ltd t/a Urban Russet use several analytic website scripts provided by third parties to collect log information and the effectiveness of our marketing campaigns. This is provided through our use of Google Analytics. Information from these scripts allows us to visually interpret how people have found us, which pages they visit when they are on the website and where it is necessary to make changes to the website. The information collected by Google also helps us provide the ability to market relevant products to you where you’ve expressed an interest. If you wish to opt out of Google Analytics please visit https://tools.google.com/dlpage/gaoptout
The Google Analytics privacy policy is available at https://support.google.com/analytics/answer/6004245?hl=en.
If you have any queries about our use of these analytics products please contact us at contact@alphastarventures.com
Google Remarketing & Advertising
Google Remarketing is service that delivers advertising to our users whilst they are visiting another website where Google provides adverts. Alpha Star Ltd t/a Urban Russet may use this service as part of a marketing campaign. When you use the Alpha Star Ltd t/a Urban Russet website, Google will store information about the products and pages you view on our website in cookies. This is anonymous and the information is used by Google to tailor adverts on other sites. This function can be disabled by visiting Google's ad settings page at https://adssettings.google.com/. For your information there are many other behavioural advertising services that tailor adverts to you. You may like to visit Ad Choices - http://www.youronlinechoices.com/uk/your-ad-choices. By turning off these services you may still receive advertisements but they may not be tailored to you.
Mailing List
Alpha Star Limited t/a Urban Russet love to keep in touch with our customers. We use our marketing emails to tell our customers or consenting prospective customers about our new products, when we’ve had a delivery of a new product range and notify you about any promotional codes, special offers and sales that we choose to offer. When you create an account with Urban Russet or contact us with a query you are able to opt in to our mailing list. Here we will collect your name and email address. This will be used for delivering emails and personalising the email. At any time you are able to opt out of receiving these emails by clicking unsubscribe on the email. If you have an account on the Urban Russet website you are able to update your mailing preferences at any time.
By purchasing from Alpha Star Ltd t/a Urban Russet we do not automatically opt you into our mailing list however we may need to speak to you in regard to your order.
Social Media
Alpha Star Ltd t/a Urban Russet use social media to post messages about new products, special offers and events. We may reply to comments or questions you make to us on social media platforms. You may see adverts from us on social media services such as Facebook, Twitter, Instagram and Pinterest that are tailored to your interests.
Depending on your settings and the privacy policies used by social media we may receive non-personally identifying demographic or analytical information from these services that enables us to better understand the reach and effectiveness of our advertising.
Reviews
Alpha Star Limited t/a Urban Russet uses the online review portal Trustpilot to allow customers to give their honest feedback about their purchase. Trustpilot is the most trusted review portal and the rating we have is displayed on our website at all times for customers to see. On fulfilment of an order we grant consent to Trustpilot to give you an opportunity to leave a review. You are under no obligation to leave a review. Trustpilot’s Data Privacy page can be found at https://support.trustpilot.com/hc/en-us/sections/360000055928-Data-Privacy.
Registering & Ordering With Urban Russet
You do not need to register with Urban Russet to place an order.
When you place an order with Urban Russet information your information will be passed from the website and into our into order processing software. Your contact details and order information are protected on a secure server using industry standard methods.
Delivery information is shared with carrier companies which may include Royal Mail, DPD Local, Panther, UPS, Parcelforce and carriers that we recruit for specific deliveries. Your shipment and contact details are passed to these companies through secure integrations to assist with the delivery process only. You will be able to view the privacy policy for each of these carriers on their respective websites.
If you have opted out of marketing communications, we may still get in touch with you for legitimate interests. For example we may email or telephone you to give you important information about your registration, the orders you’ve placed or to tell you about any changes.
No other data is shared to any other company unless we have a legal obligation or a legitimate reason to do so.
Your Rights Under GDPR
Under the General Data Protection Regulation you have every right to restrict or object our use of your personal data. You may request details of personal information which we hold about you under the GDPR. If you would like a copy of the information held on you please email Shariq Mohammed at contact@alphastarventures.com or write to Shariq Mohammed (GDPR), Urban Russet, 28 Higher Green Great Glen Leicester LE8 9GE. We will have a month from that date to process this instruction.
If you believe that any information we are holding on you is incorrect or incomplete please email or write to us and we will promptly correct any information. Use the contact form at https://www.urbanrusset.co.uk/contact/ to direct your query to the relevant department. We will have 30 days from that date to process this instruction.
Under GDPR you also have the right to be forgotten. You have the right to request any or all data we hold on you be deleted. To raise your right to do this email Shariq Mohammed at contact@alphastarventures.com or write to Shariq Mohammed (GDPR), Urban Russet, 28 Higher Green Great Glen Leicester LE8 9GE. We will have a month from that date to process this instruction.
Alpha Star Ltd t/a Urban Russet do not use any automated decision making or profiling.
If you feel that Alpha Star Ltd t/a Urban Russet have failed to comply with any request in regard to GDPR you are able to make a complaint to the Information Commissioners Office (ICO) at https://ico.org.uk/concerns/.
This policy was reviewed on 15th January 2021 and will be reviewed on an annual basis unless an important amendment is required.